Vaccine rollout: A chance to build trust and transform the country

Chandran Nair | Free Malaysia Today
The rollout of the Covid-19 vaccine presents the government with a tough yet timely opportunity to demonstrate to its citizens and the world that it is committed to transformation, and that its institutions are capable of rising to this unprecedented challenge.
Simply put, Malaysia has considerable work to do if it is to overcome the damage that 1MDB, recent political turmoil and poor national performance have done to the morale of its citizens and its political reputation around the world.
Former deputy international trade and industry minister Ong Kian Ming even recently labelled Malaysia as “Asean’s sick old man” for these very reasons. International commentators and the country’s friends have lamented the slide Malaysia appears to be on.
Herein lies an opportunity to start building a post-pandemic Malaysia which is a departure from the malaise that has inflicted the country for far too long. The people are ready for it and this opportunity needs to be seized.
There are three major areas in which the rollout of the vaccine programme will test the government and can be used to start the transformation:
  1. Ethics: Will the programme be plagued by the usual issues of patronage, cronyism, rent-seeking behaviour of elites, lobbying, and favour-granting?
  2. Competence: Is the civil service able to get organised, mobilise its considerable resources and thus respond to this unprecedented challenge by ensuring a truly national effort is brought to bear?
  3. Execution: Assuming the government develops a robust plan for vaccine rollout that is not tainted by “business as usual” norms, does it have the political will to see it through?
As the government unveils its plans for delivering the vaccine, there is palpable tension and anxiety among commentators and the public that this will be yet another political drama. Malaysia’s public health system does not yet have the capacity to handle this magnitude of operation, in terms of the technical skills and human resources required. The most qualified, hardworking, and stretched doctors, nurses and administrators are not logistics experts, cold-chain operators nor data tracking and IT experts.
Given this, the government will have to partner with the private sector for support, and herein lies major risk factors: Can the government run a programme to deliver the vaccine nationwide without being usurped by private interests and politicians in typical fashion? To have any chance of doing so, it must set a goal of zero tolerance for corruption and tap into the best talent in the country and enlist their support. This is not the time to dish out favours to friends.
Fortunately, this considerable responsibility falls into the competent hands of science, technology and innovation minister Khairy Jamaluddin, who is overseeing the vaccination delivery. He has been actively communicating with the public to dispel myths surrounding the vaccine and now needs to take steps to ensure the above challenges are addressed.
Whichever vaccines Malaysia deploys, he should ensure that the public-private interface of the process is free of any semblance of patronage, cronyism, and incompetence through a rigorous licensing process.
He should also be allowed to leverage all necessary channels and be able to count on the best talent in the country to support him in this endeavour, be they from government, the private sector or academic institutions.
The government needs to make these principles the core of its approach.
Why? Because we are already seeing tell-tale signs of Malaysia’s famed rent-seeking behaviours at play. Many organisations are putting themselves forward for a vaccine distribution licence with little to no experience in the healthcare industry.
This is potentially worrying given the gravity of the situation and the consequences of a botched roll-out by private sector players. This is Malaysia’s most severe matter of public health ever, and lives are at risk, so it is hard to see sudden moves into the healthcare space by unqualified parties as anything other than a way for companies to grab their slice of the profit pie, irrespective of their expertise.
It is critically important that the government does not allow unscrupulous actors to use profiteering and other business motives such as the impact on stock prices to influence their decision on participation in the vaccine roll-out process. Rather, technical and managerial competence backed by financial strength should be the key prerequisites for companies to participate in the programme. Seeing the vaccine as an inroad to high company valuations and market manipulation must be prevented by the government.
A failure on this front took place in the UK, where the government has fallen prey to precisely the behaviour warned against in an article where it states up to £4 billion of government contracts to supply personal protective equipment and create a test and trace system were not publicly announced. Ill-suited companies were commissioned through government contacts and ultimately a shortage of PPE ensued; no test and trace system was set up; millions of pounds were lost; and lives were endangered. Public trust in the UK government hit an all-time low.
Meanwhile, in the US, rollouts were bungled in places such as Texas, where poor coordination between distribution agencies resulted in huge delays. Malaysia, on the other hand, does not have the same deep pockets or resources to easily overcome failures like this, and instead must contend with institutional structures weakened over years by poor governance and corruption. It cannot afford to fail; after all, those most affected will be the most vulnerable.
To prevent the same dystopian scenario unfolding in Malaysia, there are five things the government must do to effectively deliver the vaccine and protect the people and thereby enhance its reputation:
  1. Licensing: Have stringent licensing criteria, processes and outcomes that are irreproachable and are made available for public scrutiny – who approves licences and why? This is to protect against subverting ethical practices (as people have sadly come to expect) and defend against companies hungry to capitalise on the crisis to raise their share prices or simply profiteer.
  2. Transparency: Provide full public disclosure of all major contracts at every stage of the vaccination programme. This complete transparency will assure the public that no participating companies have politicians or senior civil servants as major shareholders. Equally, the public is unclear where liability sits between vaccine suppliers and intermediaries along the delivery chain, so the government should take steps to reassure them that contingency plans are in place.
  3. Procurement: Ensure that where there are contracts to be awarded for various aspects of the roll-out these adhere to the highest standards of procurement and competitive bidding. The Malaysia Anti-Corruption Commission should make its position very clear on this and not simply act when the train has left the station.
  4. Combating alternatives: To actively seek out and crack down on fake or non-licensed vaccination services, and informing the public to avoid these alternatives, much as Singapore has been doing. These dangerous situations are already surfacing in neighbouring countries such as the Philippines.
  5. Outreach: The government should make immediate efforts to invite skilled and competent Malaysians from all industries to contribute to the nationwide effort. This could take the form of an immediate call for all Malaysians (retired or unemployed) to volunteer to help: experts with medical, technical, management, logistics or IT background, for example (America has enacted this with retired doctors). This can also include forming connections with consumer associations to help spread information and assure the public, or with experienced project managers to run aspects of delivery logistics.
There is no reason why the government should not implement these protocols during these challenging times and thus start to set the precedent for the future. Although external expertise will be needed in certain areas, there is considerable talent within the country to make the roll-out a success. It just needs to be mobilised.
We must give recognition to the fact that the Malaysian people and civil service alike have demonstrated considerable resilience and varying degrees of foresight during this turbulent period. Now, when a glimpse of a conclusion is in sight, the government must seize the moment and act to reclaim its legitimacy, build trust, and safeguard its people – as promised and is the social contract.
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