Management and Organisational Development

Overview
 

Overview

Persistent and unaddressed organisational challenges cost significant time and money. In contrast, having a unified leadership team, clarity of purpose, and an inclusive, inspired workforce yields higher performance, greater loyalty, and enhanced branding. Too many companies ignore these fundamentals whilst focusing on the next "big management idea". Organisational issues are often so deeply rooted that the prospect of a magic wand solution is seductive. After all, internal challenges can be fraught with conflict of interests, power gradients, biases, miscommunication and even awkward questions of leadership competencies. External expert facilitation is sometimes needed to cut through the inertia, provide clarity and neutrality, and foster a safe environment for difficult conversations and constructive dialogue. GIFT has helped numerous organisations find solutions to seemingly intractable management and organisational development challenges. We play the role of an independent and honest broker. Decades of global business experience and appreciation of organisational issues allow for structured and effective discussions, focused on practical solutions. Outcomes are rooted in the realities and challenges of management structures, cultural factors, and the external environment interface.

 

GIFT Has Advised Organisations In The Following Areas:

Confronting Inconvenient Truths, Aligning Interests And Driving Outcomes
Approach
 

The GIFT Approach

Our approach is focused on fostering honest conversations in a safe environment and with results in mind – free from jargon and complex methodologies. GIFT’s interventions cut through the noise and get straight to the core of the issues, enabling key stakeholders in the organisation to be the architects of the solutions. The approach is derived from our experience that the most effective means by which organisations grow and managerial effectiveness takes root is to have the creativity of internal stakeholders be part of the solutions.

Our Unique Approach Has The Following Features:

 
Methodology
 
OUR METHODOLOGY

GIFT designs solutions that are high-touch and customised to meet client objectives

01
UNDERSTANDING CLIENT NEEDS

Client consultations to gain a deep understanding of the organisational needs

02
FRAMING THE PROBLEM

GIFT frames the problem, proposes approach/intervention(s), and gains alignment with client

03
STAKEHOLDER INSIGHTS

Interviews/surveys with relevant internal/external stakeholders on their honest views on the identified challenge

04
OUTCOME-DRIVEN FACILITATION

Workshop(s) to stimulate open discussion and consensus building, focused on generating outcomes

05
OWNERSHIP & ACTION

By the end of the intervention(s) there will be a set of agreed individual and/or group actions to be undertaken

06
DEBRIEF & NEXT STEPS

GIFT will debrief with the client on insights gleaned from the intervention(s), and suggest any follow-up actions

 

Outcome-driven Facilitation

To facilitate tangible outcomes we use a methodology that cuts through the noise, goes straight to the core and brings clarity to aid decision-making. Our facilitators work to ensure that session outcomes are clearly articulated and agreement is reached on concrete actions, resource requirements, ownership and implementation roadmaps.

Because our clients face unique challenges, no two interventions we design are the same. We carefully customise our approach and content with in-house research and a vast cross-sector network based on the desired outcomes, cohort profile and duration of engagement.

GIFT facilitators have years of experience creating a safe environment for difficult conversations and constructive dialogue.

Services

Our Services

 
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SERVICE

Management Effectiveness

Organisations today are often global and diverse. Those operating in multiple countries need to navigate differences in culture, communication styles, ways of working, values, and much more. Lack of clarity on shared goals and open communication can create a management team that lacks trust and is ineffective in achieving the organisation’s collective goals. If left to fester, it can lead to low team morale, high turnover, internal conflicts and poor performance. These barriers to team cohesion often require external facilitation to ask the hard questions and stimulate honest discussion in order to find solutions.

I'M INTERESTED
GIFT Has Advised Organisations As Follows:
  • Built managerial effectiveness by instilling ownership and action
  • Established customised frameworks for cascading managerial effectiveness throughout the organisation
  • Addressed cross-cultural divides
  • Built communication frameworks across functions and between offices
  • Bridged gaps in understanding corporate objectives between HQ, Regional and Local offices
  • Navigated Diversity, Equity and Inclusion challenges
SERVICE

Organisational Development

In order for leadership teams to effectively drive the business, manage change, motivate their people and inspire greater trust and loyalty from staff and customers, it is important to ensure that the organisational culture, purpose and leadership values are aligned with business objectives.

These must then be articulated to the organisation and embodied through its brand. Companies that get this right will better inspire purpose-led innovation, renew motivation in management, employees and stakeholders and ultimately grow the business.

I'M INTERESTED
GIFT Has Advised Organisations As Follows:
  • Aligned vision and purpose with business objectives
  • Created a unified company culture linked to business purpose and objectives
  • Built a purpose-driven brand
  • Designed and operationalise leadership core values and pillars
SERVICE

Strategic Decision Making

The business environment is changing at a faster rate than ever before, and organisations must continuously respond to remain competitive. Leaders must understand the impacts of the external environment on the business as well as critically examine current business models to ensure the relevance and sustainability of the organisation.

I'M INTERESTED
GIFT Has Advised Organisations As Follows:
  • Set agendas for executive teams on strategic direction
  • Adapted to digital transformations
  • Interrogated existing products and services and create new business models
  • Moved beyond ESG reporting and SDGs to reframing business objectives
Case Studies
OUR IMPACT

Case Studies

SPEAK TO US

  • MURARI K.
    CHIEF INFORMATION SECURITY OFFICER, UOB SINGAPORE

    Murari is the Chief Information Security Officer (CISO) for UOB Singapore. Prior to joining UOB, he worked in various leadership roles in several multinational corporations across the banking, consumer and consultancy industries.

    On top of his role at UOB, Murari has taken on international and regional industry leadership and advisory roles. He currently serves on the Advisory Panel for Cyber Youth Singapore (CYS), is a Senior Industry Advisor for CIO Academy Asia and is a member of the Singapore Institute of Directors (SID). He previously served on the International Board of Directors for the Financial Services Information Sharing and Analysis Centre (FS-ISAC) and was a member of the ISACA International Professional Standards Committee.


  • KELLY CHAO
    HEAD OF CUSTOMER MANAGEMENT & ANALYTICS, PRUDENTIAL CORPORATION ASIA

    Kelly is the Head of Customer Intelligence & Analytics of Prudential. She leads customer management across the region leveraging data insights and analytics to deepen engagement with customers, fill their protection gaps and enable seamless experience. Prior to joining Prudential, Kelly held numerous leadership roles for top financial institutions. She has over 20 years of delivering business results with analytic solutions in sales & marketing, operations, risk management and HR.


  • LEO CHAN
    DIRECTOR OF HR, MICROSOFT

    Leo is the director of human resources in Microsoft Hong Kong. He oversees the day-to-day operations of all people-related programs to support the growth of the Hong Kong subsidiary. Having worked at the technology and life insurance sectors in North America and Asia Pacific, he brings a diverse set of skillset specializing in talent management, people development, organizational learning and talent acquisition. Prior to Microsoft, Leo was most recently the Head of Talent Management & Development at AIA, in charge of developing customized career advancement and contemporary talent retention strategies. He also elevated the role of human capital management beyond conventional means to reverse mentoring programs, next-gen summit, innovative hacks, design thinking and career roadmap visualizations. Leo is a huge advocate in working with the businesses to drive bespoke, relevant and practical solutions for their people.


  • JUSTIN NG
    ASSOCIATE CONSULTANT

    Justin is an Associate Consultant at GIFT and is responsible for supporting advisory projects relating to sustainability, innovation and social impact.

    Justin worked in New York and Hong Kong, including notable companies such as PricewaterhouseCoopers and most recently at Deloitte Digital in a consulting role. At PwC Hong Kong, he was in the Government and Public Sector Consulting practice and was involved in local projects related to Smart City, IoT infrastructure and start-up innovation. Justin has a Master’s Degree in Public Policy from the Hong Kong University of Science and Technology and a BSc in Media, Culture & Communication from New York University.


  • MYRA CHEUNG
    CONSULTANT

    Myra is a Consultant at GIFT and is responsible for managing advisory projects relating to sustainability and social impact and developing transformative leadership programmes.

    Myra’s background is in strategy and evaluation for public health policy and interventions and is experienced in project management, capacity building and stakeholder engagement (NGOs, government and industry). She has had experience working in cross-cultural environments in Zambia, Cambodia, Canada, Singapore and Hong Kong. Myra has an MSc in Public Health specialising in Health Promotion, from the London School of Hygiene and Tropical Medicine, University of London. She also holds a BSc with a major in Cell Biology and Genetics and a minor in Human Nutrition from the University of British Columbia, Canada.


  • KK LING

    STRATEGIC PLANNING ADVISOR

    HONG KONG/SHENZHEN CORPORATION

    Mr K. K. Ling is a professional town planner. He was the Director of Planning of HKSAR Government and President of the Hong Kong Institute of Planners. He is now the Director of Jockey Club Design Institute for Social Innovation of The Hong Kong Polytechnic University. He also serves the community as the Vice Chairman of the Hong Kong Housing Society, Director of the Hong Kong Cyberport Management Company Limited and Chairman of its Entrepreneurship Committee, and the Chairman of the Country and Marine Parks Board. He is also the Adjunct Professor of the University of Hong Kong and the Chinese University of Hong Kong, and Professor of Practice (Planning) of The Hong Kong Polytechnic University.


  • VALERIE LIANG
    PROGRAMME MANAGER

    Valerie is Programme Manager at GIFT. Prior to joining GIFT, she spent several years in the Legal Industry, with a particular focus on corporate law, and is currently pursuing a Masters in Global Leadership and Development at the University of Hong Kong. She received her law degree from University College London and is a member of the New York Bar. She is fluent in Mandarin, English and Cantonese.


  • VINOBHA ANTHONY DOSS
    PROGRAMME ASSOCIATE-ASEAN

    Vinobha Anthony Doss is a Programme Associate at GIFT ASEAN. Prior to joining GIFT he was in the practice of civil litigation and dispute resolution. He has been involved in various public policy shaping cases lodged in the Malaysian courts. His creative approach coupled with the depth in legal knowledge has resulted in effective legal reasoning and client management. Vino graduated from the University of London and was called to the Malaysian Bar in 2017. He speaks fluent English, Malay, basic Cantonese and basic French.


  • VIJI NAIR
    OPERATIONS MANAGER-ASEAN

    Viji is the Operations Manager at GIFT Asean.  She oversees the operational management of the KL office.

    Prior to joining GIFT, Viji worked in various organisations and has spent the last 15 years on NGO work mainly focusing on performance arts and cancer respectively.  Viji holds a BA (Hons) in Psychology from the Dublin Business School.  She speaks English, Bahasa Malaysia, and Malayalam.


  • BRENDA CHEAH
    PROGRAMME MANAGER-ASEAN

    Brenda oversees the programme design and implementation, as well as content development at GIFT. Prior to GIFT, Brenda was a Senior Economist at the Central Bank of Malaysia for almost 8 years, leading macroeconomic assessments and growth projections for monetary policy deliberation. Passionate about public policy, she also sought to diversify her research interests and expertise over the years – ranging from trade competitiveness and investment incentives to social protection. When COVID-19 hit, Brenda had a hand in crafting various stimulus measures to support the vulnerable groups in Malaysia.

    She holds a degree in BSc. in Economics with honours from the University of Warwick, UK. She has also attended various professional courses by the International Monetary Fund and the Bank of Korea at Washington D.C., Singapore and South Korea. She is fluent in Malay, speaks several Chinese dialects and knows basic Korean.


  • VENUS DULANI
    PROGRAMME ASSOCIATE

    Venus is Programme Associate at GIFT. Prior to joining GIFT, she worked at the United Nations, USL Technology and the Chinese University of Hong Kong. She has experience in climate change and sustainability planning, stakeholder engagement and community outreach. She graduated from Cornell University with a Bachelor of Science in Urban and Regional Studies, with an additional concentration in Inequality Studies. She is fluent in English and Hindi, proficient in Spanish, and conversant in Cantonese.


  • KARIM RUSHDY
    FACILITATOR

    Karim joined GIFT in 2010 as Business Development Manager. Over the next decade he served as Head of Programmes in Hong Kong, and as Managing Director of GIFT ASEAN in Malaysia where he led the transformation of a small rep office into a fully-fledged regional business.

    During this period Karim designed and facilitated dozens of public and custom development programmes for thousands of professionals from Fortune 500s, regional MNCs, Government Agencies and NGOs. Karim’s articles on insights gathered through his work in the classroom and in the field have appeared in a range of publications.

    In 2021 Karim left his executive role at GIFT to pursue graduate studies in mindfulness – a practise he is deeply passionate about. He continues to contribute to programme design and facilitation, and is an advisor to GIFT’s new EdTech company GIFT.ed

    Karim has lived in Asia for over 20 years. Prior to GIFT, he was a partner in a successful Shanghai-based food and beverage company which today operates almost 50 restaurants across a dozen major Chinese cities. Karim has an MBA from Cheung Kong Graduate School of Business in China, and is pursuing a Masters in Teaching Mindfulness Based Courses at Bangor University in the UK.


  • ERIC STRYSON
    MANAGING DIRECTOR – GLOBAL SERVICES

    In addition to leading GIFT’s dynamic team and business, since 2008, Eric has facilitated more than 50 experiential leadership programmes in fifteen countries. He is well versed in introducing new ideas on governance, business and sustainability and coaching participants to think critically about their role as leaders. Before joining GIFT, Eric spent several years managing multi-stakeholder partnerships between global brands and civil society groups in the United States and China. He writes and speaks regularly on topics related to leadership development and the changing role of business in society. Eric is an alumnus of Stanford University and holds a Masters from Hong Kong University.


  • CHANDRAN NAIR
    FOUNDER & CEO

    For more than three decades, Chandran has advised governments and MNCs on strategic management, leadership issues and sustainability, and is often invited to facilitate for top corporate education providers including Duke CE, INSEAD and NUS. He was previously Chairman of ERM in Asia Pacific, helping establish it as the world’s leading environmental consultancy. Chandran is on the Executive Committee of the Club of Rome and is a member of WEF’s Global Agenda Council on Governance for Sustainability and Experts Forum, where his thought leadership is sought for its fresh insights and intellectual honesty. He is the author of the best-seller – Consumptionomics: Asia’s Role in Reshaping Capitalism and Saving the Planet, and The Sustainable State: The Future of Government, Economy and Society.